FAQ
How do I determine my body shape?
You can use our super simple Shape Finder Quiz found here. If you don’t know, you’re not alone. Only 1 in 10 women know their shape and we are on a mission to change that statistic.
What if I don’t identify with any of the body shapes?
X, H, A, V, O are a guide to the five most common and ‘highest common denominator’ shapes, so to speak. There are naturally variations within the shapes that come from height, long vs. short-waisted builds, and just because. A good approach if you fall between shapes is to follow the style tips for the shape your upper body most resembles and to follow the style tips for the shape your lower body most resembles. As we bring more real women models into the Smithery portfolio, there will be more tangible references of the variations in body shapes for us all to look to. If you have a specific question we can help with, send us a note at infoplease@smitherystyle.com - we’re always happy to chat about all things body shape.
What is your return & exchange policy?
The deets are here.
How can I shop for my shape?
If you know your shape and want to only see items that would fit and flatter, go to our website smitherystyle.com → Shop All – Filter (Body Shape) and voila! You will only see items that are recommended by our stylists and try-on models for your body.
Have a fit question?
First, check the full product description. We aim to put the try-on models’ sizes as they get the opportunity to try them on. We will note if the item fits big or small. We will also note if the brand tends to be more generous or be a smaller fit. Still not sure? Send us a DM on Instagram (@smitherystyle), we monitor our DMs closely.
What are capsules?
In a nutshell, it's your shortcut to a seasonal refresh - CRTL, ALT, REPEAT!
We believe that life is busy enough and figuring out what to wear shouldn’t feel like another chore. If you’re looking for a one-stop shopping experience, our capsules are a great place to start. It’s easy: choose your favourite piece from each category, and mix & match to create multiple outfits. Shop our capsules and always save 10%!
What shopping/styling services do you offer?
In-Person & Virtual Stylist Services
Looking for a more personalized 1:1 shopping experience? Or maybe you want to host a style party for you & your girlfriends? Our team of stylists would LOVE to help! Book a service at our website (within 2 hours of Toronto). Outside Toronto? Send us an email at infoplease@smitherystyle.com or DM us on Instagram @smitherystyle, and we will see if we can pop-up at your event.
Online Colour Analysis
Our Online Colour Analysis is super popular and will change the way your shop for clothes. You’ll work with a Smithery stylist (and trained colour analyst) to discover your WOW colour palette for clothing, hair and makeup. If you’re looking for a great gift idea (for yourself or someone else), this is a goodie!
Where is Smithery’s home base?
We're an online retailer with a home base in Toronto (Caledonia Rd. and Lawrence Ave. W) and we ship to our friends all across Canada, The United States, United Kingdom and Australia.
Where are the clothes from?
We’ve curated brands from Toronto, Vancouver, Los Angeles, Barcelona and more. Our goal is to uncover unique brands that offer easy-to-wear styles in flattering cuts and comfortable fabrics for different body shapes. We’re also always on the lookout for up and coming brands from Canada or North America. We enthusiastically welcome any and all feedback on your Smithery purchases so we can continue to hunt down the very best pieces and stay true to our commitment to style and quality.
Why isn’t every item photographed on every model?
Our try-on models are real-life ladies with busy lives and lots of other responsibilities, so it’s not possible to always have each model try on every piece. We also want to make sure that we’re photographing our models in clothing that suits their body shape - that’s what we’re all about after all! We do our best to shoot the most complimentary pieces for each body shape on the models to show how the different pieces can be worn, and provide information on the models and describe the fit to help you get a better idea of each individual item.
How can I join Smithery’s Try-On Model Team?
All of our try-on models were once Smithery clients just like you! We are expanding our team to 3 models per shape (S, M, L) and are currently looking for the following sizes and shape models for our team. Note: geography is not the most important thing, but rather that you shop for your shape and are a Smithery superfan!
To apply; e-mail infoplease@smitherystyle.com with the subject line: Try-On’s Team Application. Your email should include a few photos, your current measurements (Shoulders, Chest, Waist, Hips and Booty), your Smithery Style story and your social media handles (if you have any). We will be in touch to let you know about next steps! Our try-on team gets first dibs on the new styles, a personal discount and a discount for family and friends.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Sezzle and e-transfer. All payments are processed through a secure checkout system provided by Shopify.com. Your purchases will show up on your bill as “Smithery”.
Can I change my order once it has been placed?
Before your purchases have been prepared for dispatch, we can cancel an item, change the size or edit your order. If you need to make any amendments, please email infoplease@smitherystyle.com.