Shipping & Returns
SMITHERYSTYLE.COM SHIPPING AND RETURNS
Updated March 2020
Free shipping on orders $150 and up | or $10 flat fee on orders under $150 (no duties because Smithery is Canadian owned).
Mail back your return within 2 weeks of receiving your order for a full refund.
Sale Items are exchange or store credit only.
Live outside Canada? For US deliveries, shipping is free on orders $150 or more, $10 flat fee on orders under $150. For all other countries, contact us at firstname.lastname@example.org and we'll let you know just how much it costs to get your Smithery box.
THE LOW DOWN
We are currently offering free returns
Your item didn't quite fit right or you're not sure about the colour? No problem. Just email us at email@example.com and we'll create a pre-paid mailing label so you can send the item back to us.
Or you can mail any returns to:
c/o Mavis Huntley
70 Clayton Crescent Avenue
Bowmanville, ON L1C 4N8
on returning to our studio
Our showroom is located in Whitby at 103 Mary Street in the Et Al studio. Unfortunately during this time, we cannot accept drop off returns at this location as we are temporarily closed.
Please keep in mind that we only accept returns of unused, unworn, unwashed and undamaged items with the tags still on.
If the above process is not followed, you will be liable for the return. If a returned item is not received within this time frame, we cannot refund for your item. Returns outside of 2 weeks will only be accepted at the discretion of Smithery. If the item was sent and Canada Post deems it to be lost (based on their tracking system), the customer will be liable for the cost of that item.
Your refund will either be credited to the original purchaser's credit card. Please note card refunds on average take 10-20 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this as this is the jurisdiction of your specific bank.
THE MEDIUM SIZED PRINT
$150 order value is pre tax and inclusive of any applicable discounts. Shipping charges are per address.
Free shipping will automatically be applied to qualifying orders at checkout.
Please note that shipping fees are non-refundable where applicable.
Sale items are final sale and not eligible for our return policy.
You will receive email notification once the package has shipped. All orders will be shipped via Canada Post Expedited Parcel and can be tracked. Signature upon delivery is not required. Canada Post expedited delivery times are 1-5 business days depending on your location. Rural locations may take longer. Please note that Smithery is not responsible for delivery delays that may occur as a result of poor weather conditions and/or parcel volume. Orders that match or exceed 50lbs will be redirected to the nearest Canada Post facility.
Please allow extra delivery time for deliveries to non-major centres and remote locations.
Arrivals are between 9-5pm local time Mon to Fri.
If an item is not in stock, the remainder of the order will ship once the item is back in stock.
Need more help? Click here to view FAQ’s.