Shipping & Returns
Shipping
Where do you ship?
Canada, United Kingdom & Australia.
How much is shipping?
Canada: Shipping is FREE for orders over $250 pre-tax and inclusive of discounts. For orders less than $250 CAD shipping will be calculated at checkout.
UK & Australia: Shipping is FREE for orders over $250 CAD pre-tax and inclusive of discounts. For orders less than $250 CAD shipping will be calculated at checkout.
Local Pick-up: If you’d like to pick your order you can select “local pick-up” at checkout. Pick-up location and times: The Collective, 14 Leswyn Road, Toronto. Reception Desk. Monday to Friday, 9am - 5pm. If you require times outside of these times please contact us at infoplease@smitherstyle.com and we can work out a solution for you.
How long will it take to receive my order?
All orders ship from Toronto and we try our best to get orders out within 1-3 days. During the Canada Post strike, all orders will be shipped via UPS Standard Parcel and can be tracked. You will receive email notification once the package has shipped. UPS Standard delivery times are 1-5 business days depending on your location. Rural locations may take longer.
Returns & Exchanges
What is your return/exchange policy?
We want you to be 100% satisfied with your purchase. Within 14 days of your purchase, you can initiate a return or exchange by emailing us at: infoplease@smitherystyle.com.
We only accept returns of unused, unworn, unwashed and undamaged items with the tags still on.
If the return or exchange was part of an order that qualified for free shipping, we will create and email you a pre-paid mailing label.
If the return or exchange was part of an order that did not qualify for free shipping, the return shipping is the responsibility of the customer. We suggest you choose tracking so that you can be assured that your order arrives back to us.
Can I return a sale item?
Sale items are valid for exchange or store credit only (no refunds).
Do you charge a restocking fee?
As a small business, there is a great deal of manual work that goes into each and every return. Therefore, we will charge a $5 restocking fee on all returned packages (per package). We simply will keep $5 back from your original order when we process your return.
This helps us cover the wages of our customer care employees who correspond with you about your return, create your return mailing label, e-mail you your return label with instructions, process your refund, and restock your item.
How and when will I receive my refund?
Refunds will be processed to the original payment method (credit card or e-transfer). If you used Sezzle, they will be refunding you the amount paid to date. Please note card refunds on average take 10-20 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this as this is the jurisdiction of your specific bank.
What happens if Smithery makes a mistake with my order?
In the event that there was an error on our end (e.g. wrong style, wrong size, wrong colour, arrived with damage), we will cover the shipping costs back to us regardless of if you items qualified for free shipping. We will cross reference with the original order, and check again when we get the item back to ensure there was in fact an incorrect product shipped. If there was no error that we can see Smithery will keep the return shipping cost in addition to the $5 restocking fee and notify you of this by e-mail.
Need more help? Click here to view FAQ’s.