Shipping & Returns
SMITHERYSTYLE.COM SHIPPING, RETURNS AND EXCHANGES
Updated December 2017
Free shipping on orders $100 and up | or $10 flat fee on orders under $100 (no duties because Smithery is Canadian owned).
All returns and exchanges are a flat fee of $10 (or free via the Smithery studio)
Please have it in the mail within 14 days of receiving your order.
Exchanging? Shipping of the new size is on us.
Sale Items are exchange or store credit only.
Live outside Canada? For US deliveries, shipping is free on orders $120 or more, $12 flat fee on orders under $120. For all other countries, contact us at firstname.lastname@example.org and we'll let you know just how much it costs to get your Smithery box.
THE LOW DOWN
on mailing returns
Within Canada, the cost of most returns is more than $10 bucks, but to keep it simple and fair, we cover anything incremental and maintain a flat fee. We’ll send you a return label upon request.
Live outside Canada? You can pop your return in the mail and we just ask that you cover the shipping fees.
on returning to our studio
Our showrooms are located in downtown Toronto at 174 Spadina Ave, Suite 408 or downtown Whitby at 103 Mary Street in the Et Al studio. We're more than happy to accept returns at these locations and save you the $10 bucks. Email us at email@example.com to arrange a drop off time.
Exchanges are $10 flat rate. We'll split it with ya - you pay for the return and we'll cover the shipping on the new size.
So, need to return or exchange something? Here’s how:
- Send an email to firstname.lastname@example.org
- We’ll email you a pre-paid mailing label to send the item(s) back in the box we sent it in. Please send it back within 14 days of receiving your order.
- Once we receive the item, we will credit you the full amount of the merchandise minus the $10 return or exchange fee if applicable.
- If you want to exchange it for an alternate size or item, please advise in your note to us and we'll send you a code for free shipping on the new size. You can ring yourself through online so you get the new item asap. Upon receipt of the original, we'll refund you the full amount of the return minus the $10 flat rate exchange fee.
Please keep in mind that we only accept returns of unused, unworn, unwashed and undamaged items with the tags still on.
If the above process is not followed, you will be liable for the return. If a returned item is not received within this time frame, we cannot refund for your item. Returns outside of 15 days will only be accepted at the discretion of Smithery. If the item was sent and Canada Post deems it to be lost (based on their tracking system), Smithery will be liable for the cost of that item minus the $10 return rate if applicable.
Your refund will either be credited to the original purchaser's credit card or Smithery account. Please note card refunds on average take 10-20 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this as this is the jurisdiction of your specific bank.
THE MEDIUM SIZED PRINT
$100 order value is pre tax and inclusive of any applicable discounts. Shipping charges are per address.
Free shipping will automatically be applied to qualifying orders at checkout.
Please note that shipping fees are non-refundable where applicable.
Sale items are final sale and not eligible for our return policy.
You will receive email notification once the package has shipped. All orders will be shipped via Canada Post Expedited Parcel and can be tracked. Signature upon delivery is not required. Canada Post expedited delivery times are 1-5 business days depending on your location. Rural locations may take longer. Please note that Smithery is not responsible for delivery delays that may occur as a result of poor weather conditions and/or parcel volume. Orders that match or exceed 50lbs will be redirected to the nearest Canada Post facility.
Please allow extra delivery time for deliveries to non-major centres and remote locations.
Arrivals are between 9-5pm local time Mon to Fri.
If an item is not in stock, the remainder of the order will ship once the item is back in stock.
Need more help? Click here to view FAQ’s.